Terms & Conditions
Products for sale on the Dotty Dolittles website are not toys. Small items may present a choking hazard for children. They are not designed to be handled and are for display/decoration purposes only. They can break if used is a rough manner. The colours represented on screen may vary. Shapes, styles and embellishments may also vary from those depicted as each item is handmade and handcrafted. The placing and fixing of Dotty Dolittles products is the customers responsibility. Dotty Dolittles accepts no responsibility for damage created to personal property through the use, placement or fixing of the product. Please ensure that listings are thoroughly read and photographs are looked at to ensure you have a full understanding of your purchase.
Once a personalised order has been placed, you do not have the right to cancel your order and payment will be taken in full.
Returns & Refunds Policy
In the event of loss or damage in the course of delivery, Dotty Dolittles will, on receiving reasonable evidence of such loss or damage, provide replacement product/s. However, in the event of loss or damage after delivery to the nominated address, the seller shall have no further liability. To request an exchange or refund email firstname.lastname@example.org within 7 business days of receipt, quoting your name, order number and contact number as well as your reason for return. The original delivery charge for any order is non-refundable. The new delivery charge for an exchange item will be charged at our usual delivery rate. The return delivery charge for refunded item is the responsibility of the sender. Please be sure to pack your items carefully for postage as we are not responsible for any products damaged or lost via return delivery. We recommend registered post. Please note that our products are not toys. Our exchange or refund policy does not cover breakages from rough usage.